Returns & Warranty Policy

East Penn Truck Equipment, Inc.

At East Penn Truck Equipment, Inc., we stand behind the products we sell and want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Easy 20-Day Returns

If you need to return an item, please contact us within 20 days of your purchase or delivery date to request a Return Merchandise Authorization (RMA).

To qualify for a return:

• The item must have been purchased directly from East Penn Truck Equipment, Inc.
• The item must be unused and not installed
• The item must be in its original, unopened packaging
• The original sales receipt is required

For safety and product integrity reasons, items that have been opened, installed, or used cannot be returned.

How to Start a Return

1. Contact our Customer Service Department to request an RMA number.
2. Clearly mark the RMA on the package.
3. Include your original sales receipt and reason for return.

Returns received without an RMA cannot be processed.

Return shipping costs are the customer’s responsibility.

Restocking

Approved returns may be subject to a minimum 15% restocking fee.

Special-order or non-stock items may carry up to a 50% restocking fee, as these items are brought in specifically for your order.

Shipping and freight charges are non-refundable.

Shipping Policy 

All products are shipped via UPS up to 150lbs. Items weighing over the allotted weight description will be shipped via truck freight or best way as determined by your location. All shipping charges are applied to your invoice at the time of shipment. East Penn ships to all of the lower 48 states. East Penn Truck Equipment reserves the right to direct ship items from distributors if items are currently not in stock or back order. Items not in stock will ship out as soon as the product becomes available to us. We are not liable for any manufacturer’s delay or discontinuing of products. We may opt to offer comparable products if items are out stock for longer than normal time periods or discontinued at our discretion.

*Shipping fees are subject to change at any time.

Warranty & Return Policy

• How many days do you have to return an item? 10 days / after 10 days it is subject to further pending review.
• No items may be returned without a Return Merchandise Authorization (RMA) provided by our customer service department.
• All returns must have RMA attached and MUST ACCOMPANY ORIGINAL SALES RECEIPT for consideration and examination and the reason for the return.
• Non-defective items can only be returned if they were originally purchased from East Penn Truck Equipment Inc. Any and all items must be returned in unused condition, unopened, and in original packaging. Due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original package and attempted to be used or installed.
• Retail, wholesale, commercial, and government customers must request an RMA within 10 days of the original received date for a refund of the purchase price and must be in accordance with all other policies and restocking fees.
• Orders placed in error and or inaccurate information that may be given at the time of ordering to a customer service representative to determine the part needed, are subject to restocking fees and must be inspected for damage prior to authorization of any return credit. Shipping cost back to East Penn is at the customer’s expense and non-refundable. Items that are obsoleted by original manufacturer and substituted with current production items may require modification in the field and is not a reason for a return.
• Warranty –East Penn Truck Equipment’s products are warranted against defects in packaging, material, and workmanship for a period of UP TO 60 days depending on the item by the original supplier or vendor and NOT EAST PENN. No items may be returned without a Return Merchandise Authorization Number from our customer service department.
• Defective items will be repaired, exchanged, replaced and or refunded at our vendor/ supplier’s direction and or policies. Damage caused by neglect, abuse, misuse, alteration of the product, improper installation or storage is not covered by this limited warranty.
• Winch cables, straps, chains are consumable items and carry a limited warranty after 5 days of “ in service use”.
• Electrical items are NOT returnable if out of the original package or used in an attempt to diagnose a failure.
• SPECIAL ORDER Non Stock items or Electrical items are subject to 50% restocking charge
• Service Department labor and services to include installed parts are non-refundable
• Freight/ shipping IS NOT refundable
• Restocking Fee- All returns are subject to a min 15% restocking fee.
• Refunds: subject to final approval and review, refunds will be done as credit memo or CC refund. No Cash Refunds.
• This policy excludes electrical parts which are non-returnable and non-refundable.

All Warranty and Return matters should be sent to:

East Penn Truck Equipment Inc
Attn: Customer Service Dept. RETURNS
1100 Win Dr. Bethlehem, Pa 18017
or
7298 Market St Mercer, Pa 16137

(Must use original shipment location)
Inquires send to: sales@eastpenntrucks.com

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